Privacy Policy

Welcome to LakShopy.

LakShopy (“we”, “our”, “us”) operates a digital parcel-forwarding and assisted e-commerce platform designed exclusively for residents of Lakshadweep.
We are committed to protecting your personal information and maintaining full transparency about how your data is collected, used, and safeguarded.

This Privacy Policy explains how we manage your information when you use our platform and services.

1. Information We Collect

When you use LakShopy, we may collect the following categories of data:

A. Personal Information

  • Full Name
  • Mobile Number
  • Island Delivery Address (Lakshadweep)

B. Account Information

  • Unique Customer ID
  • Virtual Kochi Warehouse Address
  • Account login details

C. Parcel & Transaction Information

We collect parcel-related information only for the purpose of coordinating forwarding with our courier partner (e.g., Seawings Logistics), including:

  • Order references from platforms such as Amazon India, Flipkart, Myntra, Meesho, Ajio, etc.
  • Parcel weight details
  • Parcel images (for transparency and verification)
  • Forwarding charge details
  • Shipment and delivery status updates

D. Technical Information

  • IP address
  • Device type
  • Browser type
  • App/website usage logs
  • Access timestamps

2. How We Use Your Information

Your data is used solely to provide, improve, and support the LakShopy platform.

We use your information to:

  • Create and manage your LakShopy account
  • Assign and maintain your Virtual Kochi Address
  • Identify and verify parcels linked to your Customer ID
  • Enable forwarding and delivery coordination
  • Display real-time tracking and parcel updates
  • Calculate and process forwarding charges
  • Improve customer support and service efficiency
  • Enhance platform safety and security
  • Fulfill legal, regulatory, and compliance obligations

LakShopy does NOT sell or trade your personal information to third parties.

3. Data Sharing & Disclosure

We may share limited information only with entities essential for providing our services:

  • Courier & Cargo Partners (e.g., Seawings Logistics) for shipping and delivery
  • Warehouse & Logistics Teams for parcel identification and processing
  • Payment Service Providers for secure transactions
  • Government or Legal Authorities, if required under law

We share only the minimum information necessary to complete operational tasks.

4. Data Storage & Security

LakShopy implements industry-standard security measures to protect your data, including:

  • Secure and monitored servers
  • Encrypted data transmission (where applicable)
  • Restricted internal access to sensitive information
  • Regular security reviews and system monitoring

While we take strong precautions, no online system can guarantee absolute security.

5. Parcel Images & Transparency

LakShopy displays parcel images within your secured dashboard solely for verification and transparency.

  • These images are visible only to the respective customer.
  • We do not publicly display or share any parcel-related photos or data.

6. Cookies & Tracking Technologies

LakShopy may use cookies and similar technologies to:

  • Maintain login sessions
  • Improve user experience
  • Analyze performance and usage patterns

You may disable cookies in your browser; however, certain features may not function correctly without them.

7. User Rights

As a LakShopy user, you have the right to:

  • Access the personal data we hold
  • Request corrections to inaccurate information
  • Request deletion of your account (except where records must be retained for operational or legal reasons)
  • Withdraw consent where applicable

To exercise your rights, you may contact our support team using the details provided at the end of this policy.

8. Data Retention

We retain your information:

  • For as long as your LakShopy account remains active
  • For operational and audit requirements
  • As required by applicable laws and regulations

Data that is no longer required will be securely removed or anonymized.

9. Third-Party Links

LakShopy may contain links to external websites such as:

  • Amazon India
  • Flipkart
  • Meesho
  • Ajio
  • Myntra

We are not responsible for the data practices, policies, or content of third-party websites.
We encourage users to review their respective privacy policies before interacting with them.

10. Updates to This Privacy Policy

LakShopy may update this Privacy Policy periodically.
Any changes will be posted on this page along with a revised effective date.

Continued use of the platform after updates signifies your acceptance of the new terms.